We understand libraries are tasked today with doing more with less. Additionally, library professionals are trying to stay connected to their core activities while making time to perform new duties. In an effort to offset these challenges, libraries can look to some of their vendor relationships to help create opportunities to do just that. Case in point, your subscription agent.
Take a moment to imagine managing all your e-resources yourself. How many publishers would you need to engage individually? Quite a large number, we can confirm! Not only that, there are claim issues, access issues, managing renewals on an ongoing basis and more.
Consider, what it would be like paying the multitude of individual invoices. With an agent, all of these challenges are taken care of, with one intermediary acting on your behalf, addressing publisher situations, consolidating services and producing in many cases one single invoice.
There’s also a great deal of reporting to take into consideration. Given the complexity of numerous publishers’ websites, life is a lot simpler with access to an agent’s serials management system. WT Cox offers dedicated customer service specialists backed by a knowledgeable administrative team who are there to manage your collection needs. This combined with CoxNet, our online real-time serials management tool, we enable libraries to stay connected to all types of collection changes.
It’s about creating efficient and effective practices that generate more time for libraries to focus on their core duties. We know how important it is for libraries to maximize their resources and improve learning outcomes. We are tethered to the objectives of our customers and work side-by-side with each customer to assist them in achieving their stated goals.
WT Cox has long been established in the business for over 45 years. Learn more about how to team up with us and experience what it’s like to have extraordinary customer service.