Category Archives: magazine subscriptions

Top 5 Challenges in Serials Management

Over the centuries libraries have become no strangers to change. Which is why they’re so adaptable. And in today’s rapidly changing environment, they’re required to be more flexible than ever before. Ask any librarian and they’ll say they’re being asked to do more with less. Shrinking budgets mean lower staff numbers, but the workload doesn’t go down.

It’s the same story, whatever the library, wherever you are. But what are the most pressing issues specific to serials management? At WT Cox we’ve been in the business long enough to anticipate our customers’ challenges, and we are well positioned to help them through the problem areas.

According to our customers, these are the top 5 challenges:

#1 – Transitioning

We hear from many new customers that they’re apprehensive about transitioning to a new Subscription Agency. They often say they’d wanted to make the change for a while, but were nervous about switching from their old vendor. Quite understandably, as there’s a lot of work involved, and new trust has to be established.

One of the first things we do at WT Cox, in customer service, is talk through the challenges each of our customers face in their particular library. We come up with a transition plan, together, which allows us to tailor our service to their needs. This takes all the stress out of the migration of their serials.

#2 – Invoicing

When a new customer comes to us at WT Cox, one of the top challenges they talk about is invoicing. It sounds simple but it’s actually quite a precarious area. All too often invoices arrive in a format that finance departments won’t accept.

So, during the transition period, we talk with our customers to find out what really suits their needs best. And we’re able to be truly flexible as our CoxNet account management system allows for invoices to be generated in a variety of ways – alphabetical by title, sorted by fund code and split invoices by fiscal year, for example.

#3 – ILS Set-Up

No migration is without its problems. Setting up a new ILS can seem a particularly arduous task.

This is why at WT Cox we have a dedicated team who walk both new and existing customers through the ILS set-up process. We’re happy to explain what is needed to complete the process and run tests to ensure everything’s running smoothly. We do this for both invoicing as well as claims, to make sure live invoices and claims are transmitted without errors.

#4 – Customer Service

We pride ourselves in providing the best customer service in the industry.

Dawn Babich, Customer Service Manager – Academics

Customer service can be a major pitfall. It makes all the difference when it comes to managing your library services. If it works, you don’t notice it’s happening, but with poor customer service, you can end up chasing your tail. And that’s when problems start to snowball.

We know how crucial good customer service is. At WT Cox we assign each client a Customer Service Specialist, who learns the ins and outs of their individual account. Our specialists are quick and responsive. In fact, our customer service team considers themselves to be an extension of your library staff – that’s how closely connected we are, and how seriously we take this. We’re here to help, after all.

#5 – Systems

The amount of systems librarians must deal with can be a real problem. Different vendors have different systems, which work in different ways. It’s vital to minimize the workload on libraries, and make things as simple as possible.

CoxNet is WT Cox’s proprietary system, which we provide to all our customers. It’s easy to use, but even so we provide training for everyone, both new and existing clients. It’s the most user-friendly interface we know, in fact, and our customers love it.

With CoxNet you can view orders, place claims and view responses, view electronic details, edit and submit renewals, and a lot more. Plus, we are always open to suggestions about how to improve your serials management system. We add enhancements regularly and always welcome customer feedback. We’re listening!

So take a look at the services we provide at WT Cox. We’re known for our outstanding commitment. We make your serials management our business.

WT Cox – Experience Choice. Where extraordinary service happens.

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EveryLibrary Fundraiser at ALA Annual 2019

 

 

This year sees the ALA Annual Conference in Washington, DC, from June 20th – 25th. Are you all set?

Besides the outstanding line-up of hundreds of top authors and speakers, there are plenty more reasons to attend, as you’ll know. It’s all about networking and keeping up-to-date with the latest developments in the library world. There are so many opportunities to catch up, it’s hard to list them all. But there’s one we think is particularly special…

The EveryLibrary Fundraiser

One event you absolutely can’t miss is EveryLibrary’s fundraising event on June 22nd. If you’ve not attended one of these before, let us tell you what you can expect. It’s one of the best opportunities to network with your peers, but above all it’s sure to be fun.

This year’s fundraising event is at Buffalo Billiards, just a short distance from the Convention Center. Come along for billiards, skeeball, shuffleboard, ping pong, and darts, not to mention the open bar with beer and wine. You can purchase your tickets here.

If last year in New Orleans is anything to go by, this’ll be a sell-out event. And if you were there in Philadelphia with us throwing axes, you’ll know how much fun it’ll be. If you’ve not signed up already, we recommend you do so now.

Help support libraries in the United States

Most of all, we think this is a good cause. EveryLibrary supports libraries at the ballot box and fights against library defunding measures through pro-bono consulting, digital tools, and training, among other things. It’s fundraisers like this at the ALA Annual that will help EveryLibrary’s continued success throughout 2019.

Libraries, and the future of libraries, are what we’re all about. They’re our lifeblood. That’s why WT Cox are working together with EveryLibrary to raise awareness of their organization, and to support them at their fundraising events. So we’ll be there on June 22nd!

EveryLibrary’s Mission

John Chrastka, Executive Director of EveryLibrary, is passionate about the cause.

“EveryLibrary’s mission is to build voter support for libraries. We provide a unique kind of support to libraries, and we’re fortunate to have great companies like WT Cox as donors and sponsors to help power that mission. The EveryLibrary fundraiser in D.C. is a wonderful way for us to bring together a huge group of people from around the country who believe in that mission, and who share in a vision that any library funding campaign should matter. We’re there to celebrate the wins and to support each other in the losses. Our hope is to meet new people who also want to see library advocacy in action and reconnect with hundreds of our friends who have joined in the work over the years.”

We’re looking forward to seeing you at ALA Annual. Do be sure to visit the WT Cox team at booth #812 and the EveryLibrary Fundraiser. We will see you there!

Experience Choice. Where extraordinary service happens.

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Join us in Austin, TX at the ER & L Conference

If you’re in serials management, you’ll no doubt be attending Electronic Resources & Libraries 14th Annual Conference. March 3-6 sees the library community gather in Austin, TX – working together to improve the ways we manage and access electronic resources.

It’s an unmissable event. There’s so much to learn, and so many people to catch up with. But you know that. What you might not know, however, is what else you won’t want to miss while you are in Austin.

The Bat City

Did you know that Austin is famous for its sunsets? There are some hot   spots to catch its celebrated pink and purple skies – visit the Congress Avenue Bridge, where you can view the spectacle of the city’s 1.5 million bats emerge from underneath, just before dusk. Take a stroll on the bridge itself, or watch from a boat on the river.

Join us at The Color Inside

Don’t like bats? You can still watch the sunrise and sunset! Best of all, visit artist James Turrell’s Skyspace The Color Inside, at the University of Texas. These fabulous light sequences last around an hour, and are best experienced at sunrise and sunset. WT Cox secured several tickets to the Color Inside – we’d love you to join us there at 6:05 pm on either Monday, March 4th or Tuesday, March 5th. Claim yours fast, limited quantities available. Visit us on LinkedIn and post a comment to get your ticket. We hope to see you there!

Sample the food scene…

This is a city for foodies! Austin’s historic East Side is home to some top restaurants, including the Franklin Barbecue  – the best barbecue in the known universe, according to Texas Monthly. Talk serials management over its famous brisket. Or try one of the city’s famous food trucks – there are over 1,000 of them serving up top notch food from lobster rolls to Cajun to churros… And you can’t leave Austin without having taken in some breakfast tacos, which are good almost anywhere you choose to go.

…and the bars

Austin takes its bar scene seriously. Get together with colleagues for some ice-cold beers or craft cocktails and sample a true Austin experience. Enjoy stunning views of the city at the same time at one of the city’s many rooftop bars .

See some sights

If you want an insight into some Texas history, the awesome Texas State Capitol should be at the top of your list. Take in a free guided tour around this larger-than-life institution. In fact it’s the largest capitol building in the United States, 14 feet higher than the Capitol in Washington DC. If you want to stay outdoors, head for Zilker Park  and enjoy the sunny weather the city is known for. Better still, make the steep climb up Mount Bonnell  for magnificent views.

Whatever you choose to do in Austin, be sure to drop by and visit with our team at Table 602.  We look forward to seeing you there!

WT Cox – Experience Choice. Where extraordinary service happens.

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Insider Tips at the Charleston Conference 2018

1 Small US City (1)

What are your plans for Charleston this year? Need a bit of insight? It is a city with so much to offer, it’s hard to know where to start and seeing as we are local – let us show you around!

The history of Charleston is what makes it so special. From graveyard tours to the historic French Quarter, Charleston will surprise and impress you. For over a decade, this conference has provided the WT Cox team with an environment rich in experiences. From relational to educational, exploration to collaboration, it’s truly inspirational!

In fact, Charleston, SC is one of our favorite cities to visit. The fine dining, waterfront parks and good ole Southern hospitality make this the perfect backdrop for this iconic conference! Get your shrimp and grits, chicken and waffles, and of course abundant fresh fish and seafood straight from sea to table. It is just hard to choose, so take some tips from our team, who can help you know your way around the Hot Spots.

In addition to the fun, the Charleston Conference boasts content-rich sessions, engaging speakers and exciting evening events to attend! This year, join us on Tuesday, November 6th at 1 PM in Salon II, Gaillard Centre. You won’t want to miss this preconference session, Foundations of E-Resource Acquisitions. Maria Hatfield, our VP of Integrated Solutions, will share her professional insight and extensive experience of e-resource acquisitions – relating to concepts and workflows, an overview of supporting tools, and solutions to common problems.

Also on Tuesday, you will find the WT Cox Team at Table #80 during the Vendor Showcase. This is a great opportunity to meet your reps, chat and perhaps make plans to meet for a drink. Proof is where you will find us just about every night. The hand-crafted cocktails that are NOT to be missed…

We hope you get the opportunity to experience all that the Charleston Conference has to offer and we look forward to seeing you there.

WT Cox – #1 subscription service for libraries

1 Voted 8 years running by readers of Conde Nast Traveller

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