Customer Service Specialist

A personal Customer Service Specialist is assigned to every WT Cox Subscriptions customer. This person is familiar with your account, and is your personal contact at WT Cox. Not only do you have a personal customer service specialist, but you also have a sales representative who is available to ensure your total satisfaction.

Contact your WT Cox customer service specialist for all service, whether it’s routine management, problem resolution, help with an order, questions on CoxNet, for a copy of your renewal, to gain access to CoxNet or any other aspect of your account.

If you do not know who your specialist is, please contact Mary in customer service to get connected with your specialist. Please provide your account information or your complete ship-to information.

We’re here to help!

WT Cox Subscriptions
201 Village Road
Shallotte NC 28470
Toll Free:(800) 571-9554
FAX: (877) 755-6274

E-mail Mary Here

 

FAQ From Customers

Q: I need prices on a couple of titles, who should I contact?

A: Your Customer Service Specialist is the person just for you! Just contact customer service for the details you need.  If it's a substantial list, you can email your list to us and we can provide the details you need.  CoxNet can also provide these details for you, too.

Q: I need access to CoxNet, how do I get my login credentials?

A: Just get in contact with your customer service specialist, that's what we're here for.  You may also email service@wtcox.com.

Q: How can I get my renewal form sent to me?

A: The quickest way is to download it or access it from CoxNet.  From CoxNet you can get a copy in variety of file formats.  We can also email or mail a copy to you.  If you need this sent to you, contact customer service.

Q: I need to request another copy of my invoice, who do I contact?

A: You can access this immediately by going to CoxNet.  You'll also be able to see other account information like the balance due.  As always, your customer service specialist can send you a copy.

Q: How did you all excel so much in providing excellent service.

A: We like what we do, and we love serving our customers.  We're here to help you manage your collection so please let us know how we can help.