b'Table Of ContentsPolicies &Procedures8Customer CareYour Personal Customer Service SpecialistCoxNetRenewal ListReplacement IssuesClaimingElectronic OrderingService ProposalsPlacingYour Order 9ProcedureTransferring ServiceYour Invoice10Invoice InformationCustomer Service11 Customer Service SpecialistCancellations/RefundsPublisher Bankruptcy Claims 11ClaimingHow To ClaimWhen to ClaimOther Services 13EDIManagement Reports Journal FinderMARC RecordsDigital Sample Issues6'