Table Of Contents Policies & Procedures 8 Customer Care Your Personal Customer Service Specialist CoxNet Renewal List Replacement Issues Claiming Electronic Ordering Service Proposals Placing Your Order 9 Procedure Transferring Service Your Invoice 10 Invoice Information Customer Service 11 Customer Service Specialist Cancellations/Refunds Publisher Bankruptcy Claims 11 Claiming How To Claim When to Claim Other Services 13 EDI Management Reports Journal Finder MARC Records Digital Sample Issues • • • • • 6 •