b"CUSTOMER SERVICECustomer ApersonalCustomerServiceSpecialistisassignedtoeveryclient.ThisService personisfamiliarwithyouraccount'sdetailsandmaybecontactedwheneverSpecialistyouhavequestionsorconcerns. YourCustomerServiceSpecialistisavailableviaCoxNet,email,telephoneorfax.Ourofficehoursare8:30AMto5:00PMEasternStandardTime. AdviseyourCustomerServiceSpecialistofanychangeintheShip-toorBill-toaddress.Wenotifyeachpublisherofthechange. Ifyounoticeanincorrectexpirationdate,alertyourCustomerServiceSpecialistofthecorrectdateandWT Cox Information Serviceswill,inturn,notifythepublisherandcorrectthedetailsonyouraccount. Cancellations /WT Cox Information Services willprocesscancellationswithin6monthsoftheRefunds startdatewiththepublisher'sapproval.Cancellationnotificationsshouldbemadeassoonaspossible. Cancellationswilleithernotbeacceptedoncetheorderhasbeenactiveforsixmonths,ortheywillbecancelledwithoutanycredit/refunddue,inaccordancewiththepublishersguidelines. WT Cox Information Services willcredityouraccountwiththeamountreceivedfromthepublisher,lessthecancellationprocessingfee.Thefeeincludesanyapplicablepublishercancellationfeesand$10pertitleforitemsunder$100or$25pertitleforitemsover$100.Creditsarevalidforoneyearfromtheissuedate,andcaneitherbeappliedtooutstandinginvoicesorrefundedwhenalloutstandinginvoicesarepaidinfull.Copiesofcreditscanbeobtainedunder theFinancialDocumentstabinCoxNet. Publisher WT Cox Information Servicesisnotresponsibleforpublisher'sbankruptcyorBankruptcydiscontinuedtitles.Wewillworktoensureyourneedsaremet,however,refundswillonlybeissuedifwesecurethefundsfromthepublisher. Publishersmayalsochoosetosubstitutetitles. CLAIMSClaims WT Cox Information ServicesandyourCustomerServiceSpecialistareavailabletoassistyouwithanyquestionsandconcernsaboutyoursubscriptions.Yourinvoiceincludesvaluabledetailsthatwillhelpyoutodeterminewhen submittingaclaimisneeded.TheOrderDetailpageinCoxNethelpstospotlightareasofconcernsandinterest.11"