b'Ifapublisherdoesnotmeetarequestedsubscriptionstartdate,contactyour CustomerServiceSpecialisttoinitiateanon-receiptclaim.Ifarequested startdateisnotavailable,servicewillbeginwiththenextavailablestartdate. Ifasubscriptionhasstartedandissuesaremissing,placeclaimassoonaspossible.Mostpublishersonlyallowa30-60dayclaimingperiod.Whenanissueisunavailable,mostpublisherswillautomaticallyextendyourexpirationdatebytheamountofmissedissues. WT Cox Information ServicesmaintainsanextensiveReplacementIssueLibrary.Intheeventthatapublisherisunabletoprovideareplacementissue,WTCoxwillattempttoprovidetheissuefreeofcharge.WT Cox cannotguaranteereplacementissuesduetolateplacementofclaimsororders. Duplicateissuesusuallyindicateeitheranincorrectrenewaldate,orthatthepublisherhascreatedasecondaryaccountforyouintheirsystem.PlaceaclaimforduplicatesinCoxNet,andincludebothaccountnumbersandexpirationdatesfromtheduplicatemailinglabels. WTCoxInformationServicesacceptsdonationstoourReplacementIssueLibrarywithinsixmonthsofcoverdates.SimplynotifyyourCustomerServiceSpecialistandaFedExfreeofchargepick-upwillbearrangedtosendyourduplicateissues. Youcanalsomailissuestotheaddressbelow,andthenrequestaLibraryRatepostagereimbursementfromyourCustomerServiceSpecialist.WT Cox Information ServicesAttn: Replacement Issue Library201 Village RoadShallotte NC 28470 When to Claim Mostpublishersneed8to12weekstoprocessandbeginaneworrenewalorder.Generally,aclaimshouldnotbesubmittedsoonerthan45-60daysfromtherequestedstartdate. Ifservicehasbegunandanissuefailstoarrive,pleasesubmitaclaimimmediately. How to Claim ClaimsmaybesubmittedviaCoxNet,whichisavailabletoallcustomers. Youmayalsosendusclaimsbyemail,telephoneorEDI. CoxNetallowsyoutoviewsubscriptionsdetailsaswellassubmitclaimsdirectlytoyourCustomerServiceSpecialist.Additionally,youcan makeusawareofanyconcernsorsubscriptionirregularities.CoxNetisalsoa greatwaytoletusknowquicklyandefficientlywhenyourclaimshavebeen resolved.12'