b'If a publisher does not meet a requested subscription start date, contact yourCustomer Service Specialist to initiate a non-receipt claim. If a requestedstart date is not available, service will begin with the next available start date.If a subscription has started and issues are missing, place claim as soon as possible. Most publishers only allow a 30-60 day claiming period. When an issue is unavailable, most publishers will automatically extend your expiration date by the amount of missed issues. WT Cox Information Services maintains an extensive Replacement Issue Library. In the event that a publisher is unable to provide a replacement issue, WT Cox will attempt to provide the issue free of charge. WT Cox cannot guarantee replacement issues due to late placement of claims or orders.Duplicate issues usually indicate either an incorrect renewal date, or that the publisher has created a secondary account for you in their system.Place a claim for duplicates in CoxNet, and include both account numbers and expiration dates from the duplicate mailing labels.WT Cox Information Services accepts donations to our Replacement Issue Library within six months of cover dates. Simply notify your Customer Service Specialist and a FedEx free of charge pick-up will be arranged to send your duplicate issues. You can also mail issues to the address below, and then request a Library Rate postage reimbursement from your Customer Service Specialist. WT Cox Information ServicesAttn: Replacement Issue Library201 Village RoadShallotte NC 28470 NewspapersIn an effort to accommodate our customers, WT Cox continues to service newspaper orders and claims. Please note, however, that any quoted prices are for the most recent price we have been able to obtain. Newspaper publishers can update pricing at any time, without notice, which could result in an earlier expiration date for your subscription term. We cannot assume responsibility for payment of this price increase or guarantee that the full term of the subscription period will be honored by the publisher. Claims for any service issues will be placed on your behalf, resolution of claims is subject to publisher redress. Certain contracts may provide provisions that prevent this policy from taking effect until renewal. Please contact us if you have questions. When to Claim Most publishers need 8 to 12 weeks to process and begin a new or renewal order. Generally, a claim should not be submitted sooner than 45-60 days from the requested start date. If service has begun and an issue fails to arrive, please submit a claim immediately.12'