b'Table Of ContentsOur Commitment2Policies & Procedures8Customer CareYour Personal Customer Service SpecialistCoxNetRenewal ListReplacement IssuesClaimingElectronic OrderingService ProposalsPlacing Your Order 9 ProcedureTransferring ServiceYour Invoice10Customer Service11 Customer Service SpecialistCancellations/RefundsPublisher Bankruptcy Claims11 ClaimingHow To ClaimNewspapersWhen to Claim 13Other Services EDIManagement Reports Journal FinderMARC RecordsDigital Sample Issues6'