PROACTIVE and SERVICE-ORIENTED
“Our Serials Manager came into my office and said that she had something to tell me about WT Cox. Our Customer Service Specialist had called to apologize for a problem that had occurred and to let us know that the problem had been fixed. The thing is, we didn’t know that there had even been a problem! WT Cox discovered it, contacted the publisher, and fixed it all that same day. It is that kind of proactive, service-oriented approach that we appreciate so much.”
University of Texas at Arlington
COMMITMENT and SOLUTIONS
WT Cox Information Services is a trusted provider of electronic and print subscription services. Our academic library services include:
- Streamlined, cost-effective subscription services and no-obligation quotes
- Options - customized pricing for packages and nearly 300,000 print and electronic titles
- Partnerships with over 5,000 foreign and domestic publishers
- CoxNet, our exclusive, web-based subscription management software
- ILS Interface with all major systems
- Open systems that accommodate complex billing and departmental codes specific to each line item ordered to facilitate both fund accounting and customized management reports
- Flexible ordering and invoicing options allow for complex billing and coding, facilitating fund accounting and customized management reports.
- A personal customer service specialist familiar with your account. Service is our specialty!
- Transition Services - We understand that it is frustrating to change vendors. We assist every step of the way from start to finish.
- Training and Support - Our team of professionals is available for online training as well as onsite visits as needed.
At WT Cox Information Services, we are known for our outstanding service and commitment to serials management.
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What Clients Say
WT Cox provides the highest quality customer service of any vendors the library works with. -Drury University